At 229bet, your personal data is handled with care and respect. This Privacy Policy explains exactly what information we collect when you use the 229bet platform, why we collect it, how we use it, and what rights you have over your own data.
At a Glance
Six core commitments that define how 229bet approaches your personal data — from collection through to deletion.
All personal data stored by 229bet is encrypted at rest using industry-standard protocols. Your information is never stored in plain text on our servers.
229bet does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within the 229bet ecosystem.
229bet only collects the data that is genuinely necessary to operate the platform, process payments, and comply with legal obligations. Nothing more.
You have the right to access, correct, and request deletion of your personal data at any time. 229bet makes it straightforward to exercise these rights.
All data transmitted between your device and the 229bet platform is protected by TLS encryption, preventing interception during transit.
229bet retains your data only for as long as necessary. Once your account is closed and legal retention periods have passed, your data is securely deleted.
229bet is an online betting and casino platform operated for players in Bangladesh and other permitted jurisdictions. When this Privacy Policy refers to "229bet", "we", "us", or "our", it means the company operating the 229bet platform at 229bet.io.
229bet acts as the data controller for all personal information collected through the 229bet website, mobile application, and any related services. As data controller, 229bet is responsible for deciding how and why your personal data is processed.
If you have any questions about this Privacy Policy or about how 229bet handles your personal data, you can contact the 229bet data team at any time using the contact details in Section 12.
This Privacy Policy applies to all 229bet players, visitors to the 229bet website, and anyone who contacts 229bet support. It covers all personal data collected through any 229bet channel.
229bet collects personal data in three main ways: directly from you when you register or use the platform, automatically when you interact with the 229bet website or app, and from third parties such as payment processors and identity verification services.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Provided by you at registration or verification |
| Contact Data | Phone number, email address | Provided by you at registration |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records | Provided by you and collected automatically |
| Technical Data | IP address, device type, browser type, operating system, session data | Collected automatically when you use the platform |
| Usage Data | Games played, bets placed, time spent on platform, pages visited | Collected automatically |
| Communications Data | Support chat transcripts, emails sent to 229bet | Provided by you when contacting support |
| Verification Data | Copies of ID documents, proof of payment method | Provided by you during KYC verification |
229bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly necessary for responsible gaming purposes — for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion.
229bet uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main purposes for which 229bet processes your personal data are:
You can opt out of marketing communications from 229bet at any time by updating your notification preferences in your account settings or by contacting the support team.
229bet processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Where 229bet relies on legitimate interests as the legal basis for processing, we carry out a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms.
229bet does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are required to handle it in accordance with applicable data protection standards.
229bet never shares your personal data with third-party advertisers or data brokers. Any third party that receives your data is contractually bound to use it only for the specific purpose for which it was shared.
229bet uses cookies and similar tracking technologies on the 229bet website and app. Cookies are small text files stored on your device that help the platform function correctly and allow 229bet to understand how players use the service.
229bet uses the following types of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 229bet platform. Essential cookies cannot be disabled as they are necessary for the service to operate.
229bet retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the purpose of the data and by applicable legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Anti-money laundering legal requirement |
| Financial transaction records | 5 years after account closure | Financial regulation compliance |
| Support communications | 3 years after last contact | Dispute resolution and service improvement |
| Technical and usage data | 13 months from collection | Platform analytics and security monitoring |
| Marketing consent records | Until consent is withdrawn | Proof of consent for marketing communications |
Once the applicable retention period has passed, 229bet securely deletes or anonymises your personal data so that it can no longer be linked back to you.
As a 229bet player, you have a number of rights in relation to your personal data. 229bet is committed to making it easy for you to exercise these rights. To submit a data rights request, contact the 229bet support team using the details in Section 12.
Request a copy of the personal data 229bet holds about you.
Ask 229bet to correct any inaccurate or incomplete data.
Request deletion of your data where there is no legal reason to retain it.
Ask 229bet to limit how your data is processed in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
229bet will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case 229bet will notify you of the extension and the reason for it. There is no charge for submitting a data rights request.
Please note that some data rights requests may be limited where 229bet is required to retain data by law — for example, financial transaction records that must be kept for anti-money laundering compliance purposes.
229bet takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.
While 229bet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your data safe — please refer to the account security guidance in the 229bet Terms and Conditions.
The 229bet platform is strictly for adults aged 18 and over. 229bet does not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of the registration and KYC process to ensure that minors cannot access the platform.
If 229bet becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered at 229bet, please contact the support team immediately.
If you are a parent or guardian and believe your child has accessed the 229bet platform, contact [email protected] immediately. 229bet will investigate and take appropriate action without delay.
229bet may update this Privacy Policy from time to time to reflect changes in the way we handle personal data, changes to the 229bet platform, or changes in applicable law. When this Privacy Policy is updated, the revised version will be published on this page with a new "Last Updated" date.
For significant changes that materially affect how your data is processed, 229bet will notify registered players by email or through an in-platform notification before the changes take effect. Your continued use of the 229bet platform after any changes to this Privacy Policy constitutes your acknowledgement of the updated policy.
229bet recommends that you review this Privacy Policy periodically to stay informed about how your personal data is being handled.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 229bet handles your personal data, please get in touch with the 229bet support team. We are available 24 hours a day, 7 days a week.
Email: [email protected] | Support Hours: 24/7
For more information about your rights and how 229bet operates, you can also visit the About Us page, review the Terms and Conditions, or read the Responsible Gaming policy.